Privacy Policy

Last updated: September 5, 2026

YangzeCraft (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect information when you visit yangzecraft.com or contact us about our wood products and services.

1. Information We Collect

We may collect the following types of information:

  • Contact details you provide via our inquiry form: name, company name, email address, phone/WhatsApp number and country.
  • Inquiry details: product of interest, estimated quantity and the message you send us.
  • Communication records from emails, WhatsApp or other channels when you contact us.
  • Technical data such as IP address, browser type and pages visited, collected automatically through standard server logs.

2. How We Use Your Information

We use your personal data to:

  • Respond to your inquiries and provide quotes, samples and product information.
  • Process and fulfill orders, including production, shipping and after-sales support.
  • Communicate with you about your orders, projects and relevant product updates.
  • Improve our website, products and customer service.
  • Comply with legal, tax and export documentation requirements.

3. Legal Basis for Processing (GDPR)

For visitors in the European Economic Area, we process your personal data on the following legal bases:

  • Consent: when you submit our inquiry form or email us, you consent to us using your data to respond.
  • Contractual necessity: to process and fulfill your orders and quotations.
  • Legitimate interests: to improve our services and prevent fraud.
  • Legal obligation: to comply with export, tax and customs regulations.

4. Cookies

Our website uses minimal cookies for basic functionality. We do not use third-party advertising or tracking cookies. You can disable cookies in your browser settings without affecting your ability to use the site.

5. Data Sharing

We do not sell your personal data. We may share it only with:

  • Logistics partners and freight forwarders to ship your orders.
  • Payment service providers to process transactions.
  • Authorities when required by law or for customs/export compliance.

All third parties are expected to handle your data confidentially and in accordance with applicable law.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above, including for legal, accounting or reporting requirements. Inquiry data is typically kept for up to 24 months unless we have an ongoing business relationship.

7. Data Security

We implement reasonable technical and organizational measures to protect your data, including access controls, encrypted communications and secure storage. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (“right to be forgotten”).
  • Object to or restrict certain processing.
  • Withdraw consent at any time.
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at eason@yangzecraft.com.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your own (including China). We take steps to ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data during such transfers.

10. Children's Privacy

Our website and services are intended for business users. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us and we will delete it.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, LinkedIn). We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • Email: eason@yangzecraft.com
  • WhatsApp / Phone: +86 139-5841-0931
  • Address: Building 19, Lu Gang International E-commerce City, Chengxi Street, Yiwu City, Zhejiang Province
  • Business Hours: Mon–Sat 9:00–20:00 (CST) · 24/7 Online